US Business News COVID-19

COVID-19 A Letter to Our Valued Customers

March 20, 2020

March 17, 2020

Classification: Public
Phone: 1 (281)383-3677

To Our Customers,

We are facing a truly unprecedented situation. The global coronavirus pandemic is affecting all of our families, businesses, communities, and way of life. It is situations like this that unite us all and allow us to come together as a country. At SAMSON, the health and wellbeing of our customers, associates, and communities are our top priority. Together, we are confronting the COVID-19 pandemic, and it is more important than ever to take care of one another and be diligent and wise in our daily activities.

Our hearts go out to anyone who has been impacted by the virus, either directly or indirectly. Our thoughts are especially with those who are sick and we extend our heartfelt wishes for a full recovery. We are truly inspired by the selfless healthcare workers around the world who are on the front lines working tirelessly to care for people in need.

We want you to know that you have our commitment to continue to provide you with the products and services you depend on. Our supply chain remains strong and has seen no indication of disruption in
receiving products. We are proud of our operations and support personnel for continuing to work during these crucial times to fulfill our customer orders. We have implemented different ways to connect with you, our valued customers, to assure we are there to answer the call during these difficult times. Our sales team is set up remotely to ensure the health and wellbeing of our associates and can be reached via their e-mail or mobile numbers. We have postponed all business travels and advised caution for in-person visits. We are recommending the use of virtual channels for conducting meetings
and support when possible to protect the wellbeing of our associates. The service team is available to offer 24-hour technical support and on-site visits should the need arise.

As we deal with this pandemic, our employees remain focused on our customer needs. While all our businesses are in unchartered territory, SAMSON remains relentless in its commitment to our Customers and Employees. Our company was founded on core values -- Trust, Customer Success, and Innovation -- and our values are unwavering and continue to guide everything we do. We have fantastic teams across the SAMSON world, and we are committed to being your partner.

Our goal at SAMSON is to ensure we meet your changing business requirements so we can support each other in the coming weeks. We will keep everyone updated, and please know that we always value your questions, ideas, and feedback.

SAMSON USA Management Team

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